RETURN POLICY

RETURN POLICY

The user has the right to return the products purchased and to request their replacement in cases where, through proven fault of our company, products other than or substantially different from those requested in the order were delivered and in any case a defect is found in the product sent or in the event of the exercise of the right of withdrawal described below. Our company is liable for compensation in case of a defect only if it has been caused by our fault, in which case it is not liable for minor negligence.

In these cases, the buyer user has the right to return the products within fourteen (14) calendar days of receipt of the product and to request either replacement with another product and / or products up to the amount of the price paid or with additional price if he wishes, or to request the payment of the price he paid during the purchase plus the shipping costs charged by our company. In case of return of an order where the payment has been made by Bank Deposit, Credit / Debit Card, the refund is made within thirty (30) working days by depositing a bank account of the user who must notify our company after the return and receipt of products from our company. In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the user - buyer, not used, be complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents that accompanied the product.

The user should contact by phone at 2155003070 with our company, to inform about the return and will be given the necessary instructions to complete the process Order cancellation can be done before the order is completed, during the electronic order process by removing the quantities of products from the shopping cart and clicking on the delete button. Immediately after the completion of the order and the payment of this price and if our company has not yet invoiced or shipped the product, the buyer can call 2155003070 as soon as possible and our company will cancel the order. In case an order has already been invoiced but has not shipped, then the buyer can contact our company at the above phone with the details of your order. In case it has been invoiced and shipped, then the buyer must follow the withdrawal procedure. For the return of the price that has already been paid, the refund is made as mentioned above in the refund process. In any case, we recommend that the buyer contact our company to inform them about the options and the process to be followed. Baby milk products, baby snack creams, ready-made baby meals as well as refrigerated products are non-refundable. Product changes that are part of the offer package are not accepted. The entire package must be replaced. Note that if after the change the order does not exceed 49 euros there will be a charge of 2.40 euros shipping costs + 2.40 euros cash on delivery.

Right of Withdrawal. Instructions and withdrawal form. The buyer is entitled to withdraw from this contract within fourteen (14) calendar days without giving any explanation. The withdrawal period expires 14 calendar days after the day on which the buyer acquires or a third other than the carrier and designated by the buyer acquires physical possession of the goods. In order for the buyer to exercise the right of withdrawal, he must inform our company of the decision to withdraw from this contract, sending to our company either by Mail to sales@pharmachoice.gr a written and clear statement or the attached form of withdrawal form , without however being mandatory, in the above details of our business. In order to comply with the withdrawal deadline, it is sufficient to send the statement on the exercise of the right of withdrawal before the withdrawal deadline expires in one of the ways mentioned above. If the buyer withdraws from this contract, our company will refund all money received from the purchase contract including delivery costs (but excluding additional costs due to the buyer choosing to use a delivery method other than the cheapest standard delivery method. offered by our company), without undue delay and definitely within 14 calendar days. Our company will refund using if possible the same way and the same means of payment used by the buyer for the initial transaction, otherwise by depositing in the buyer's bank account, in any case will contact the buyer to complete it. The buyer will not be charged for such a refund. Our company is entitled according to the Law to delay the return of money until it takes back the goods and checks them to determine that they are in the condition received by the user - buyer, that they have not been used, that they are complete and without damage and Their packaging must be the one that normally accompanies the product and must be in excellent condition, together with all the documents that accompanied the product. The buyer must send back the product he ordered or deliver it to the physical store of our company at the address of our company listed on this website, at 13 Pentagion Street in Peristeri without undue delay and definitely within 14 calendar days which have started from writing the withdrawing form. The deadline is considered to have been met if the goods are sent back before the end of the 14 day period. The buyer is charged with the total cost of returning the products to our business.